FAQs
What is Hitchhyke?
Who can be a driver, and how do they sign-up?
I’m seeing on your Term of Service that to become a driver, I need to have a PPV license?
How Do I Join the Waitlist?
What is the earning structure for drivers?
What safety features will drivers benefit from? It can’t just only be about the passengers.
Where can I download your app?
How can I get in touch with support? I have some questions I want to ask.
Using the App
Hitchhyke Basics
Ride Types
Hitchhyke ride types overview
Direct ride bookings
Scheduled rides for riders
Scheduled pickups for drivers
Hitchhyke's coverage areas
Driver and passenger ratings
How drivers and passengers are paired
Fixing App Issues
Safety Features
Applying to Drive
How to apply to become a driver
Driver requirements
Vehicle requirements
How to update driver documents
How to Obtain Your Police Record in Jamaica for Hitchhyke Drivers
Driving Basics
Taking Rides
Ride Issues
Checking Your Trip History and Future Rides
Lost & found for riders
My driver's car photo doesn't match
How to request a ride
How to estimate the cost of a Hitchhyke ride
How to share ride info
How to rate your driver
Earnings and Bonuses
How Payments Work
Hitchhyke's fees
How to see your earnings
Understanding the Hitchhyke Subscription & Pricing Model
How ride earnings are calculated
Getting paid
Upfront pay
Payment or Fee Issues
Charges and Payment Methods
Charges and Fees
Toll Info For Drivers
Toll info for riders
Wait time fees
I was charged a damage fee
The Platform Fee
Cancellation policy for passengers
Ride pricing and charges
How to add or update payment info
Profile and Account
Update your Account
How to edit your profile or account
My car photo doesn't match my car
Add a new vehicle or switch cars
How to change your phone number
Viewing my account as
Protect your personal info
How to create a Hitchhyke account
Delete my account
Verify my account
Hitchhyke Safety Guidelines & General Usage Policies
Safety info for drivers
Sharing your location with friends and family
Partnership and marketing requests
Third party requests for data
Driver policies for Hitchhyke rides
Use of the Hitchhyke Logo and Brand
Hitchhyke Community Guidelines
Keeping passengers safe
Rider policies for Hitchhyke rides
Hitchhyke Safety Policies
Hitchhyke’s law enforcement support
Communicate securely on Hitchhyke
Hitchhyke Legal Policies & Terms
- All Categories
- Driving Basics
- Ride Issues
- Picking up the wrong passenger
Picking up the wrong passenger
Updated
by Hitchhyke Admin
Hyke-jacking is the unintentional mismatching of drivers and passengers (i.e. when a passenger gets into the wrong Hitchhyke car outside of that movie theater or event).
Hyke-jacking
It can happen to anyone — an eager rider sees your Hitchhyke emblem and jumps into your car. They may even claim to be the requesting passenger.
To prevent this situation, we recommend the following:
- There will be a ride code that is auto-generated when a trip in booked. Ask the rider for the code and confirm that it matches the code that you have. Passengers will appreciate you taking this precaution — you can even let them know that you're just checking to make sure you've got the right passenger.
- Rather than asking "Are you ____?", ask: "What's your name?" and make sure it matches the app.
If you've got the wrong passenger, we recommend kindly asking them to exit the vehicle and request a ride of their own.
What if it's already happened?
If adjustments need to be made to the ride, or you ended up driving the wrong passenger, tap 'Report an issue' on the ride in the app below. Be sure to include details of the incident.
