Protect your personal info

Hitchhyke Admin Updated by Hitchhyke Admin

Use these tips to help keep your account secure.

What not to give out

No Hitchhyke employee will contact you over phone, text, or e-mail asking for personal info unless you reach out to us first. Unless you contacted us first, don’t provide any of the following info:

  • Phone number
  • Phone number verification code
  • Driver license
  • Credit card number
  • Bank info

If anyone ever asks for the above, it may not be Hitchhyke. If you didn’t reach out to us, the best thing to do is hang up or ignore the message.

Note: Data and messaging rates may apply.

Phone safety

If you get a new phone number, change your account’s phone number, and if you sell your device remember to log out of the app first.

If you lose your device in a Hitchhyke ride, reach out to our Lost and Found team.

Online safety

Hitchhyke will only contact you from email addresses ending with either @hitchhyke.us or @hitchhykeofficial.com. Emails using other addresses aren’t from Hitchhyke.

When using a browser, check that the URL starts with https:// and the address contains .hitchhyke.us before logging in or using a website. Be cautious of links or websites that use the Hitchhyke logo but don’t have .hitchhyke.us in the URL.

If you log in from a public computer or computer that other people use, remember to log out when you’re done. If you haven’t already, verify your email address in ‘Edit Profile' under the 'Account' section of the Hitchhyke Driver app's main menu.

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