How to change your phone number

Hitchhyke Admin Updated by Hitchhyke Admin

If you change your phone number, don’t create a new account. Instead, update your old account with the instructions below. If you create a new account, you could lose account info (including your star rating and total ride count).

Voice over Internet Protocol (VoIP) phone numbers may not be compatible with the Hitchhyke Platform. Contact your service provider if you aren't sure what type of phone number you have.

Already logged in

Hitchhyke app

To update your phone number in the Hitchhyke app:

  1. Open the main menu, then tap 'Edit Profile.'
  2. Tap on your existing phone number.
  3. Type in your new phone number, then tap 'Save.'
  4. Enter the verification code we text you.
Hitchhyke Driver app

To update your phone number in the Hitchhyke Driver app:

  1. Open the main menu, then tap 'Edit Profile.'
  2. Tap on your existing phone number.
  3. Type in your new phone number, then tap 'Save.'
  4. Enter the verification code we text you.

Need help logging in

If you don't have access to your old phone number, you can update your number with our account recovery feature. You'll need to be able to access the email address on your Hitchhyke account.

To update your phone number:

  1. Open the Hitchhyke app.
  2. Tap ‘Get started.’
  3. Under the phone number field, tap ‘Find my account.’
  4. Enter the email address on your Hitchhyke account.
  5. Open the email we send you.
  6. Use the recovery button to sign in with your new phone number.

Once you enter your new phone number, we’ll text you a verification code. After you enter your code, your account’s phone number will be updated.

"We couldn't find your account" message

If you get an email with the subject “We couldn’t find your account,” this means the email address you entered doesn’t match the one on your account.

You can follow the steps above to try a different email address, or you can reach out to our support team.

Use the ‘Contact Us’ form on our website and we’ll help you update your account.

Make sure to include your:

  1. First and last name
  2. Old phone number
  3. New phone number
  4. Current email address

 

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