Driver policies for Hitchhyke rides
Updated
by Hitchhyke Admin
At Hitchhyke, we strive to create a positive, secure, and enjoyable experience for both drivers and passengers. To achieve this goal, we have developed a set of policies that all drivers must adhere to when using our platform. These policies aim to promote safety, professionalism, and trust within the Hitchhyke community.
Driver Eligibility and Requirements:
- All drivers must be at least 21 years of age and possess a valid driver’s license.
- Drivers must provide proof of valid insurance and vehicle registration.
- Drivers are required to provide annual police screening reports, which detail criminal and driving records.
- Drivers must maintain a clean driving record, with no history of DUIs, major traffic violations, or criminal convictions related to driving
Vehicle Standards and Maintenance:
- All vehicles used on the Hitchhyke platform must have up-to-date fitness inspection documents and meet our vehicle age and condition requirements.
- Drivers are responsible for maintaining their vehicles in a safe and clean condition, including regular inspections, maintenance, and repairs as necessary.
- Smoking is not allowed in vehicles while operating on the Hitchhyke platform.
Professional Conduct:
- Drivers are expected to maintain a professional appearance and attitude at all times while using the Hitchhyke platform.
- Courteous, respectful behavior towards passengers is required, and discrimination or harassment of any kind is strictly prohibited.
- Drivers must always follow traffic laws and prioritize safety during each ride.
Transparent and Fair Pricing:
- Drivers must adhere to the fare structure set by Hitchhyke and are prohibited from requesting or demanding additional payment beyond the fare displayed in the app.
- Manipulation of fares or intentionally taking longer routes to increase the fare without the passenger’s consent is not allowed.
Zero-Tolerance Drug and Alcohol Policy:
- Hitchhyke enforces a strict zero-tolerance policy for drug and alcohol use by drivers while using the platform. Violation of this policy can result in suspension or removal from the platform.
- Drivers also have the right to refuse service to passengers suspected of being under the influence of drugs or alcohol.
No Solicitation and Extortion:
- Drivers are prohibited from soliciting or advertising products, services, or business ventures while using the Hitchhyke platform.
- Extortion or threats of any kind to manipulate passengers into paying more than the agreed-upon fare is strictly forbidden.
Privacy and Confidentiality:
- Drivers must respect the privacy of passengers and are prohibited from sharing personal information, such as phone numbers or addresses, with others.
- Drivers are not allowed to contact passengers outside of the Hitchhyke platform without explicit consent from the passenger.
Incident Reporting and Resolution:
- Drivers are encouraged to report any safety incidents, policy violations, or concerns through the Hitchhyke app or by contacting our customer support team.
- We are committed to addressing and resolving issues promptly and fairly, taking appropriate actions that may include warnings, suspensions, or removal from the platform.
At Hitchhyke, we believe that by adhering to these driver policies, we can foster a safe, enjoyable, and trustworthy ridesharing experience for everyone. We appreciate our drivers’ commitment to upholding these standards and providing exceptional service to the Hitchhyke community.
