Trip Secret Code

Hitchhyke Admin Updated by Hitchhyke Admin

At Hitchhyke, the safety and security of our community is paramount. That’s why we’ve implemented a unique feature that assists Drivers in verifying the identity of their Riders before each trip begins. This article explains the process of confirming your Rider's name and the trip's secret code, ensuring a secure and smooth riding experience.

What is the Trip Secret Code?

The Trip Secret Code is a one-time, randomly generated code that is created for each ride request. It is sent to both the Driver and the Rider. This code serves as an additional layer of security, confirming that the Rider getting into your vehicle is indeed the person who requested the ride through the Hitchhyke app.

How to Use the Trip Secret Code: Step-by-Step Guide

  1. Before Unlocking Your Vehicle: After accepting a ride request, the Hitchhyke app will display the secret code and Rider's name. Make sure to keep this information handy.
  2. Approach the Pick-Up Location: Drive to the pick-up location as you normally would. Once you arrive, ensure your vehicle remains locked.
  3. Verify the Rider's Identity: Ask the Rider for their name and the secret code. This information must match what's displayed in your Hitchhyke app.
  4. Unlock the Vehicle: If the name and secret code match, you may unlock your vehicle and invite the Rider in.
  5. Report Any Discrepancies: If the name or code does not match, do not start the ride. Contact Hitchhyke support immediately through the app to report the issue.

Why Confirming Identity Matters

By verifying the Rider's name and secret code, you are:

  • Enhancing Safety: Ensuring that the correct Rider is in your vehicle prevents potential misunderstandings and safety risks.
  • Building Trust: This process fosters a sense of trust between Riders and Drivers, enhancing the overall Hitchhyke experience.
  • Complying with Hitchhyke Policies: Following this procedure is an essential part of the Hitchhyke community's guidelines and helps maintain the integrity of our platform.

Questions or Concerns?

If you have any questions about the Trip Secret Code or need assistance with the process, please don't hesitate to reach out to our support team. Your safety is our priority, and we're here to help you every step of the way.

Stay safe with Hitchhyke, and thank you for being a vital part of our community!

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