Delete my account

Hitchhyke Admin Updated by Hitchhyke Admin

To delete your Hitchhyke account and data, visit our data privacy page.

If you request to delete your Hitchhyke data, we will delete your account and information to the extent required by applicable law.

A request to delete your Hitchhyke account will apply to both your rider and driver accounts. There isn’t a way to request only partial deletion of your account or data. There also isn't a way to undo an account deletion request once completed.

We aim to respond within 45 days of receiving your request. If we need more time, we’ll  inform you of the reason and extension period in writing.

In some cases, we will be unable to delete your account. This may apply if there is an issue with your account related to trust, safety, or fraud.

Hitchhyke currently operates its service only in the US and Jamaica. Hitchhyke accounts and ride information are not covered by the EU General Data Protection Regulation (GDPR).

How to delete your Hitchhyke account

Tap ‘Go to account deletion'. Then, follow the steps below:

  1. Open the app.
  2. Once logged in, tap the 'Edit Profile' link in the Main Menu.
  3. Tap ‘Delete account’. Select a reason for your account deletion request.
  4. Confirm your request by entering ‘DELETE’ into the text box.

Once you select “Delete account,” we can’t undo the request.

Data collection

We do not sell your personal information. To make the Hitchhyke Platform work, we may need to share your personal information with other users. This includes third parties and service providers.

We collect personal information about:

  • You and your rides, such as your identity (so we know who you are).
  • Payment information (so we can charge riders and pay drivers).
  • Location (so we can allow pickups).

Either you provide us this information, or we collect information when you use our platform. And in some cases, the information comes from third parties that provide us services.

Please refer to our Privacy Policy for more information.

Restoring a deleted account

Currently, there isn’t a way to restore a deleted account. If you would like to rejoin the Hitchhyke platform you can create a new account.

How did we do?

How to create a Hitchhyke account

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