Lost & found for drivers

Hitchhyke Admin Updated by Hitchhyke Admin

If a passenger leaves something in your vehicle, they may contact you or Hitchhyke to arrange retrieving the item.

If a passenger calls looking for a lost item, the call uses a third-party app so both your phone numbers aren't visible to the other. If Hitchhyke texts you because a passenger has reached out to us, contact them using the instructions we provide.

Return a lost item

To contact a passenger to arrange the return of a lost item, open the menu of the Hitchhyke Driver app and tap 'My Trips', then select the trip and tap 'Report an issue.'

Please include the following:

  • Item description
  • Permission to give the passenger your phone number

After you've submitted your Support request, Hitchhyke will notify the passenger via text and email about the lost item.

I see a ride marked 'Lost Item'

A ride labeled ‘Lost Item’ means a passenger contacted you because they left an item in your car.

If you found an item in your car, open the menu, navigate to the ride, and tap 'Report an issue.'

How did we do?

Picking up the wrong passenger

How to report damage caused by passengers

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