Rider policies for Hitchhyke rides

Updated 2 years ago by Hitchhyke Admin

We pride ourselves on our amazing community of drivers and riders. Here's a breakdown of our policies around the different uses for Hitchhyke.

Unaccompanied minors are prohibited from traveling with Hitchhyke. A passenger must be at least 13 yrs old to sign up for a Hitchhyke account, but if a driver believes a passenger might be underage, the driver may ask the passenger to confirm their age.
Children under 13 are more than welcome to join you in a Hitchhyke ride, but they can't ride without an adult.
The driver may also let a passenger know that the driver will have to cancel the trip if the passenger is indeed under 13 and not accompanied by an adult. In addition, drivers can report requests to transport unaccompanied minors by tapping the "Report an issue" button in the app.

Hitchhyke has a strict "No Weapons" policy for all of its properties.
Our "No Weapons" policy applies when you are doing business as a representative of Hitchhyke, which includes times that you are driving for Hitchhyke.
This means that even in places where it is legal to carry a weapon, we ask that you do not carry a weapon on any Hitchhyke property.
We approach this from a community perspective. It's hard to know what someone else is or isn't comfortable with. The mere presence of a weapon might make another community member distressed and fear for his or her own personal safety.
At a minimum, a "weapon" includes any form of firearm. There are many items that could be considered weapons besides firearms, such as handguns, stun guns, explosives, knives, sling shots and tasers. Hitchhyke reserves sole judgment on what else may constitute a "weapon." If you have any questions about whether various items could be considered a "weapon" under this policy, please contact Hitchhyke Support before bringing any questionable items onto Hitchhyke property.
Note: The general policy above does not apply to authorized security personnel contracted or employed by Hitchhyke or to law enforcement personnel.
If you witnessed possession of a weapon in a Hitchhyke vehicle, please let us know by tapping reporting an issue in the app.

Smoking inside Hitchhyke cars is against our community rules. There may be passengers entering the car who have respiratory issues or may be bothered by the smell, so in the spirit of respect for everyone in our community, we ask that you refrain.

Depending on local regulations, the use of dashboard cameras and other recording devices during rides may not be allowed. Some cities, states, or countries may require signage making known the presence of recording devices, while other regions may not allow recording devices at all.
Please refer to your city, state, and country's regulations on recording devices when giving rides.
Broadcasting another person's image or recording without their express prior consent is prohibited and may result in your account being disabled.

Pets
We love your four-legged friends but not everyone is comfortable with having animals in their car. If you want to bring a pet along, call your driver once they accept your ride request.
Service animals
Hitchhyke's policy states drivers are required to reasonably accommodate riders with service animals.

You're welcome to bring along friends on your ride. Just select the number of seats you need, pile in, buckle your seat belts, and enjoy the ride!