Cancellation policy for passengers

Hitchhyke Admin Updated by Hitchhyke Admin

If you no longer need your scheduled or requested ride, feel free to cancel it. You may be charged a cancellation fee in certain conditions.

To cancel a ride in the Hitchhyke app:

  1. Tap ‘Cancel ride’ in the bottom of the ride screen

Cancellation fee

You may be charged a cancellation fee if you cancel:

  • More than 30 seconds after the driver accepts your ride.
  • When the driver should arrive within 5 minutes of the original estimated arrival time.
  • 3 or more rides in a 15-minute timeframe.

These fees go towards compensating your driver for their time and gas, and may vary based on how busy it is.

Note: You can cancel a ride within the first 5 minutes after pickup if someone else took your ride or if there’s another critical issue.

For Hitchhyke Scheduled rides, we may charge a cancellation fee if:

  • You cancel the ride within 1 hour of pick-up time, and a driver has been matched.
  • The driver is on their way to pick you up.
  • The driver is scheduled to arrive within the designated pickup window.

Learn more about Hitchhyke scheduled rides here.

No-Show Fee

You may be charged a no-show fee if your driver:

  1. Arrived to pick you up.
  2. Waited the allotted time or longer.
  3. Attempted to contact you, or you contacted your driver.

These fees go towards compensating your driver for their time and gas, and may vary based on how busy it is.

Dispute a fee

If you think you were wrongly charged a cancel or no-show fee, you can dispute the charge in the app.

To dispute a charge:

  1. Open the Hitchhyke app’s main menu.
  2. Tap the ‘My Trips.’
  3. Tap the ride that you need help with.
  4. Tap ‘Report an issue’ at the bottom of the screen.

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