Charges and Fees
Toll Info For Drivers
As a driver with Hitchhyke, you have an important role in ensuring toll costs are accurately reflected in the fares. Our User Input Method for toll calculation allows you to manually enter tolls, whi…
Toll info for riders
Riders are responsible for the cost of required tolls. Our User Input Method allows Drivers to manually enter toll costs during your ride. Here's what you need to know: Before Your Ride: Drivers may…
Wait time fees
Wait time fees help keep our platform running smoothly – try to be on time and ready to meet your driver when they arrive at the pickup location. Wait time fees may be charged at a per minute rate wh…
I was charged a damage fee
If you or a member of your group causes physical or cosmetic damage to the interior or exterior of your driver's car, we'll assess a damage fee and charge your default payment method. View the Terms…
The Platform Fee
The Platform Fee is an additional fee added on a per-ride basis. The fee helps support the Hitchhyke Platform and related services, including a broad spectrum of operating costs and safety measures l…
Cancellation policy for passengers
If you no longer need your scheduled or requested ride, feel free to cancel it. You may be charged a cancellation fee in certain conditions. To cancel a ride in the Hitchhyke app: Tap ‘Cancel ride’ i…
Ride pricing and charges
Upfront pricing. When you request a ride the Hitchhyke app will show the ride’s upfront price. This price may vary depending on: Ride type. Distance. Driver availability. The final price of a ride co…
