Hitchhyke’s Rating and Reporting System

Hitchhyke Admin Updated by Hitchhyke Admin

At Hitchhyke, we believe in fostering a community that prioritizes respect, safety, and accountability. Our rating and reporting system is a critical part of this commitment. Both riders and drivers have the ability to rate each other and report any issues they encounter during a trip. Here's a detailed guide to the process:

Rating Your Driver

After completing a ride, passengers are required to rate their driver on the 'Trip Completed' screen within the app. Here's how it works:

  • Rate Your Driver: Select a rating from 1 to 5 stars.
  • Avoiding Unwanted Pairings: If you rate your driver 2 stars or lower, you won't be paired with them again.

Rating Your Passenger

Drivers also have the opportunity to rate passengers at the end of a trip. Here's what you need to know:

  • Rate Your Passenger: You can let us know about any issues you had with your passenger when you rate them.
  • Avoiding Unwanted Pairings: If you rate a passenger 2 stars or lower, you won't be paired with them again.

Reporting Issues

Separately from ratings, both riders and drivers can report issues in the app at the end of a trip. If something goes wrong or doesn't feel right, we encourage you to:

  • Access the 'Report Issue' Option: This is available in the app's 'Trip Details' section after a ride.
  • Provide Details: Describe the situation so we can understand what happened.
  • Wait for Support: Our support team will review the issue and take appropriate action.

The rating and reporting system is more than just a feedback tool; it's an essential part of how we build and maintain a respectful and safe community. By actively participating in this system, riders and drivers help to ensure that Hitchhyke remains a reliable and pleasant experience for everyone. Your voice matters, and we thank you for helping us create a platform that prioritizes safety and respect. Stay connected, stay respectful, and stay safe with Hitchhyke!

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