Wait time fees

Hitchhyke Admin Updated by Hitchhyke Admin

Wait time fees help keep our platform running smoothly – try to be on time and ready to meet your driver when they arrive at the pickup location.

Wait time fees may be charged at a per minute rate when your driver has arrived at the pickup location and has been waiting for more than 3 minutes. If a driver arrives early, fees may apply 3 minutes after the original estimated pickup time. Additional wait time charges may apply to your trip depending on how busy it is. Wait time fees vary by location.

If your ride is canceled and you’re charged a cancellation fee, you won’t be charged for wait time.

You can request a wait time fee refund if you or someone you frequently travel with has a disability that impacts your ability to board a vehicle within 3 minutes of the driver’s arrival at the pickup location.

To request a wait time fee refund, use the ‘Report an issue’ button in the app.

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