Toll info for riders

Hitchhyke Admin Updated by Hitchhyke Admin

Riders are responsible for the cost of required tolls. Our User Input Method allows Drivers to manually enter toll costs during your ride. Here's what you need to know:

Before Your Ride:

  • Drivers may add anticipated toll fees to the fare before they arrive to pick you up. These are automatically included in your fare estimate.
  • If you prefer to avoid toll routes, please inform your driver when you book your ride. Your driver can then plan a route without tolls and adjust the fare estimate by removing the toll fee.

At the End of Your Ride:

  • At the end of your trip, if any additional tolls were incurred, your driver will enter them into the app.
  • You will receive a prompt to confirm these toll charges. Your final fare will be updated only after your confirmation.

Distribution of Toll Fees:

  • The toll fees collected are distributed to your driver or other parties as appropriate. This ensures that drivers are compensated for the toll expenses during your trip.

Our system aims to balance fairness for riders and drivers. It ensures that drivers are reimbursed for tolls and provides riders with the opportunity to verify these charges.

If you have any disputes or concerns regarding toll charges during your trip, please report the issue through the Hitchhyke app. Our support team will assist you in resolving the matter promptly.

 

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