Ride pricing and charges
Updated
by Hitchhyke Admin
Upfront pricing
When you request a ride the Hitchhyke app will show the ride’s upfront price. This price may vary depending on:
- Ride type.
- Distance.
- Driver availability.
The final price of a ride could differ from the upfront price because there was a:
- 10 second or more delay before requesting a ride.
- Waiting charge added.
- Toll charge added by your driver.
Hitchhyke fare is based on ride route and ride type, as well as ride availability and demand.
Fare estimates
Hitchhyke shows you fare estimates before you request a ride, so you know what to expect. To calculate the cost of your next Hitchhyke ride, enter your pickup and drop-off location into the app before requesting a ride.
Any changes to your ride will cause your final ride price to be different from your fare estimate.
Included fees
The following fees are already included in your upfront price:
- Hitchhyke fare: Based on ride route, ride type, ride availability, and demand.
- Platform Service fee: Flat amount based on the region.
- Third-party fees: Includes any local fees like rideshare taxes, surcharges, and airport fees.
Resolving charge issues
If you see multiple charges, overcharges, or unrecognized charges, follow the instructions below to resolve.
Finding ride charges on your bank statement
The description of a final charge on your bank statement will include any of the following phrases:
- Hitchhyke
- Hitchhykellc
- Hyke
You can see all final ride charges in the My Trips tab of the app.
Charged for a ride I canceled
You may be charged a cancellation fee if you cancel:
- More than 30 seconds after the driver accepts your ride.
- When the driver should arrive within 5 minutes of the original estimated arrival time.
- 3 or more rides in a 15-minute timeframe.
These fees go towards compensating your driver for their time and gas, and may vary based on how busy it is.
Note: You can cancel a ride within the first 5 minutes after pickup if someone else took your ride or if there’s another critical issue.
For Hitchhyke Scheduled rides, we may charge a cancellation fee if:
- You cancel the ride within 1 hour of pick-up time, and a driver has been matched.
- The driver is on their way to pick you up.
- The driver is scheduled to arrive within the designated pickup window.
Charged for a ride the driver canceled
You may be charged a no-show fee if your driver:
- Arrived to pick you up.
- Waited the allotted time or longer.
- Attempted to contact you, or you contacted your driver.
These fees go towards compensating your driver for their time and gas, and may vary based on how busy it is.
Shared payment methods
If your payment method was added to a friend’s Hitchhyke account, following up with friends or family is the only way to resolve the issue.
Dispute unfamiliar ride charges
You can dispute the charge directly in your app, and it will be reviewed automatically.
To dispute a charge:
- Open the Hitchhyke app’s main menu.
- Tap the ‘My Trips.’
- Tap the ride that you need help with.
- Tap ‘Report an issue’ at the bottom of the screen.
