Cancel and no-show fee policy for drivers
Updated
by Hitchhyke Admin
Hitchhyke uses cancel and no-show fees to make sure you’re paid for your time and effort.
You’ll either get paid a minimum cancel fee or receive earnings based on the time and distance you drive, whichever is greater.
Cancellation info
Your cancellation fee is calculated based on your time and distance on the way to the passenger.
There’s a minimum cancellation fee amount to make sure you’re paid for your time and effort.
Your acceptance rate isn’t affected if your passenger cancels, or if they’re a no-show.
Acceptance rate
Canceling a ride after you’ve already accepted it affects your acceptance rate.
Your acceptance rate isn't affected if a passenger cancels or is a no-show.
If a passenger contacts you and says they don't need a ride, ask them to cancel the ride in their app.
Passenger canceled the ride
Passenger cancellations don’t affect your acceptance rate.
If your passenger cancels the ride, you’ll receive a cancel fee as long as you meet one of these requirements:
- You’re online and the passenger cancels within 1 hour of pickup
- You mark them as a no-show
Note: This only applies to card rides.
Note: If you’re estimated to arrive more than 5 min late for the pickup and the passenger cancels, you won’t receive a cancellation fee.
Scheduled rides
Passenger cancellations don’t affect your acceptance rate.
If your passenger cancels the ride, you’ll receive a cancel fee as long as you meet one of these requirements:
- You’re online and the passenger cancels within 1 hour of pickup
- You mark them as a no-show
Note: This only applies to card rides.
Note: If you’re estimated to arrive more than 5 min late for the pickup and the passenger cancels, you won’t receive a cancellation fee.
Passenger no-shows
If your passenger isn’t at the pickup location, you’ll receive a cancel fee as long as you:
- Arrive within five minutes of your original estimated arrival time (ETA). The original ETA is the ETA given when you first accept the ride.
- Tap to arrive as close to the passenger’s pickup location as possible.
- Wait for the time to count down to 0:00 without moving from the pickup location.
- Contact the passenger or respond if they contact you.
- Cancel the ride by tapping ‘Passenger didn’t show up.’
- Tap ‘Cancel ride’ to finish.
Note: If you miss any of these steps, you won’t be eligible for a cancel fee.
You won't get a no-show fee if you're:
- Too far from the pickup location.
- More than five minutes past the estimated arrival time.
Find more information in the Hitchhyke Terms of Service.
I canceled the ride
There may be times when you have to cancel a ride for reasons outside your control.
Always ask your passenger to cancel their ride if:
- Your passenger has luggage or other items that can’t fit in your car.
- You have a technical issue where you can’t tap to arrive or pick up.
- Roadwork or drawbridges prevent you from reaching the pickup location.
Some other reasons why you might cancel a ride include (but aren’t limited to):
- You or a loved one has an emergency.
- You feel unsafe completing the ride.
- You've looked for your passenger, tried contacting them, and still can’t see them.
- Your passenger is under the age of 13 and not accompanied by an adult.
- Your passenger didn’t bring a car seat for their child.
- There were too many passengers to fit in your vehicle.
To cancel a ride:
- Swipe up on the bottom panel.
- Tap ‘Cancel,’ and then select the option that fits your situation.
